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Service

GIGALIGHT is willing to provide quality products as well as satisfied service:

  • inspection report

    Inspection report

    Providing proved inspection report for the products when delivery
  • product specification

    Product specification

    Providing product specification and detailed test repor
  • Regularly survey

    Regularly survey

    Regularly survey, collect quality improvement suggestion from customers
  • warranty

    1~3 year warranty

    1~3 year free repairing
  • exchange

    Free exchange

    Three monthes free exchange
  • reply

    Reply within 24h

    Must reply within 24 hours after receiving customers’ notice of quality problems

For specific product warranty policy, please refer to the product warranty overview of GIGALIGHT Product Warranty Policy

Your success is our biggest wishes. Any questions, please feel free to contact us. We will reply you soon.

Service Center: +86-755-26734300

Email: service@gigalight.com

RMA Procedure

The definition of defective products falls into three categories as described below:

  • DOA (Defect On Arrival):Defect occurs within three months of purchase.
  • IRMA (In-warranty of Return Merchandise Authorization):Defect occurs after three months of purchase and before the warranty has expired.
  • ORMA (Out-of-warranty Return Merchandise Authorization):Defect occurs after the warranty has expired.

The above terms are determined by the purchase date on the invoice up to the time the product is returned to GIGALIGHT.

GIGALIGHT's repair service procedure is as follows:

1.Obtain an RMA:

  • Fill out an "RMA request form" and send it by fax or email to the corresponding RMA person and GIGALIGHT sales representative to obtain an RMA NO. If you do not know who the correct contact person is, please check GIGALIGHT's Web site or contact your GIGALIGHT sales representative.

If you need a defective product to be replaced rather than wait for the defective product to be repaired, this must notify GIGALIGHT sales representative and corresponding RMA person.Only DOA products will be replaced. DOA products will only be replaced as long as products are in stock.

2.Package and Delivery

  • Returned products have to be packed properly to avoid damage during delivery.
  • A copy of RMA request form must be deliveried along with the RMA products.

3.Product Check on Arrival

  • GIGALIGHT 's RMA OP personnel will check your product within eight hours of its arrival.
  • If the product arrives undamaged and conforms to the conditions described on the "RMA request form," it will be transferred to GIGALIGHT's RE engineers for repair.

If the product is damaged or there is some inconsistency with the "RMA request form" description, GIGALIGHT will contact and confirm the status with the customer before proceeding.

4.Repair

  • The repair engineer will repair the defect as described by the customer. The product will also be tested to ensure it is in proper working order.
  • If no additional problems are detected, GIGALIGHT will notify the customer.

5.Charge

  • Use GIGALIGHT`s carrier A/C to send RMA product to GIGALIGHT,Use customer`s carrier A/C to send back the replacement or repaired products,or customer pay the shipping charge.
  • The customer will be charged for repairs if:①ORMA terms apply; ②IRMA or DOA terms apply, but it is determined by GIGALIGHT's repair engineer that the defect was caused by abuse, misuse or unauthorized repair.
  • Repair engineers will provide a repair report for RMA products that will be charged.

6.Package and Shipping

  • RMA OP personnel will properly pack the repaired RMA product along with a repair report and the copy of RMA request form.
  • The customer will receive email notification of the request form.

Standards Compliant

GIGALIGHT transceivers are Class 1 Laser Products. They meet the requirements of the following standards.

Feature Standard
Laser Safety
IEC 60825-1:2014 (3rd Edition)
IEC 60825-2:2004/AMD2:2010
EN 60825-1-2014
EN 60825-2:2004+A1+A2
Electrical Safety
EN 62368-1: 2014
IEC 62368-1:2014
UL 62368-1:2014
Environmental protection Directive 2011/65/EU with amendment(EU)2015/863
CE EMC
EN55032 2015
EN55035 2017
EN61000-3-2:2014
EN61000-3-3:2013
FCC
FCC Part 15, Subpart B
ANSI C63.4-2014

Safety Certification

  • CE

    CE

    Health, safety and environmental protection signs stipulated by European directives
  • TUV-SUD

    TUV-SUD Parts

    Germany TUV South Germany safety certification mark
  • TUV莱茵认证标识

    TUV Rheinland

    German TUV certification mark
  • UL listed certification mark

    UL listed

    U.S. and Canada product safety certification mark
  • UL recognized parts certification

    UL recognized parts

    U.S. and Canadian parts safety certification mark
  • SGS

    SGS

    Provides inspection, verification, testing and certification services.
  • FCC

    FCC

    Federal Communications Commission
  • FDA

    FDA

    U.S. Food and Drug Administration certification