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GIGALIGHT is willing to provide quality products as well as satisfied service:
1~3 year warranty
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For specific product warranty policy, please refer to the product warranty overview of GIGALIGHT Product Warranty Policy
Your success is our biggest wishes. Any questions, please feel free to contact us. We will reply you soon.
Service Center: +86-755-26734300
The definition of defective products falls into three categories as described below:
The above terms are determined by the purchase date on the invoice up to the time the product is returned to GIGALIGHT.
GIGALIGHT's repair service procedure is as follows:
If you need a defective product to be replaced rather than wait for the defective product to be repaired, this must notify GIGALIGHT sales representative and corresponding RMA person.Only DOA products will be replaced. DOA products will only be replaced as long as products are in stock.
If the product is damaged or there is some inconsistency with the "RMA request form" description, GIGALIGHT will contact and confirm the status with the customer before proceeding.
GIGALIGHT transceivers are Class 1 Laser Products. They meet the requirements of the following standards.
IEC 60825-1:2014 (3rd Edition)
EN 62368-1: 2014
|Environmental protection||Directive 2011/65/EU with amendment(EU)2015/863|
FCC Part 15, Subpart B
UL recognized parts